One of the things that I find common across many organizations, small or large, new or established, are members who know things. And that is dangerous. I am not saying “knowing things” is wrong; let me rephrase that: the danger is they think they know things. By that, I mean it is not good when

I mentor a few business folks and entrepreneurs and have always found it enjoyable. I love seeing an idea take shape and then refine it until we have a clear offering, market segment, and a plan to go from where we are to where we want to be. I’ve coached small business owners who want

Customer Journey I was talking with an entrepreneur earlier this week for one of my online interviews, where they discussed the value of not working for a large company that allows him to customize a customer experience that improves his clients’ interactions and provides him with a sustainable advantage. Customer journey or customer experience is